Turn around time

1 to 10 business days

Returns

Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, and all other  Products sold by wnbm smelzgood, are final and may not be returned, exchanged, or refunded 

Missing items

All orders that have missing items or that contain incorrect products must be reported to the Company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds, or exchanges will be accepted after that time.

Does Fragrance Oil Smell Different In Finished Products Compared To When It Is In The Bottle?

Cancellation

Once an order is placed and accepted, it cannot be cancelled by you.  Exceptions will not be made to this cancellation policy.  Any additions to an order will be treated as separate orders and assigned a separate order number.  It is crucial that you double and triple-check the accuracy of your order before clicking the “place order” button during checkout.  The Company will not be held accountable for, and will not correct any, order mistakes that you have made.  The Company will not add to your order or take away from your order, nor will the Company combine orders for shipment together.

AGE LIMIT

To utilize the Website, you must be 18 years of age or older, or if under age 18, you must have your parent’s or guardian’s permission.  By using the Website, you hereby represent and warrant to the Company that you are in fact 18 years of age or older or you have your parent’s or guardian’s permission.

PRODUCT DESCRIPTIONS

The Company attempts to describe products and merchandise for sale on the Website as accurately as possible.  However, the Company does not warrant that product description or other content on the Website is correct, complete, reliable, current, or error-free.  

Please be advised that due to the high concentration of fragrance oils, we suggest that you test them in final products before calling us.  Fragrances smell different when diluted in finished products rather than when concentrated in the bottle.  Additionally, Fragrances with the same name but from other manufactures may smell differently.  Citrus fragrances in concentrate may resemble a fuel-type aroma.  Fragrances used in bath and body products may discolor and make the final product thin or diluted.  

We suggest testing products purchased through the Website before making large quantities of your finished goods.  The Company is not responsible for any products or equipment you used when creating your finished products.   We will not refund customers for raw ingredients used to make finished products.

Disclaimer; Limitation of Liability

THE WEBSITE AND THE PRODUCTS FOR SALE THEREON ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES, EXPRESS OR IMPLIED.  THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING, WHERE PERMISSIBLE BY LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.  THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS THAT THE WEBSITE OR THE CONTENT WILL MEET YOUR REQUIREMENTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, ITS SERVERS, OR THE CONTENT ARE FREE OF VIRUSES, BUGS, OR OTHER HARMFUL OR DAMAGING COMPONENTS.  THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT OR MATERIAL ON THE WEBSITE. 

YOU ACKNOWLEDGE THAT THE COMPANY SHALL HAVE NO LIABILITY FOR ANY ACTION TAKEN WITH RESPECT TO YOUR USE OF WEBSITE CONTENT THAT IS NOT AUTHORIZED BY these Sale Terms and Conditions or the policies.  THE COMPANY’S SOLE LIABILITY UNDER these Sale Terms and Conditions AND THE POLICIES SHALL BE FOR THE AMOUNTS PAID BY YOU FOR THE GOODS PURCHASED OVER THE WEBSITE.  NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE AGGREGATE LIABILITY OF THE COMPANY UNDER THESE SALE TERMS AND CONDITIONS SHALL NOT EXCEED AN AMOUNT EQUAL TO THE AGGREGATE PURCHASE PRICE OF ALL GOODS PURCHASED BY YOU ON THE WEBSITE FOR THE RELEVANT ORDER.  THE COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR DAMAGES, BUSINESS INTERRUPTION, LOSS OF INFORMATION, LOSS OF USE, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS) RESULTING TO YOUR COMPUTER OR YOUR BUSINESS, RESULTING FROM, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH these Sale Terms and Conditions, THE POLICIES OR YOUR USE OF THE WEBSITE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification 

By using the Website, you agree to defend, indemnify and hold harmless the Company its members, managers, shareholders, directors, officers, employees, agents, representatives, successors and assigns from and against any claims, actions, damages, penalties, fines, costs, expenses, losses or other liabilities, including, but not limited to, reasonable attorney fees, arising from, in connection with, or in any way relating to any actual or threatened lawsuit, claim or legal proceeding alleging any breach by you of these Sale Terms and Conditions or the Policies, or your use of the Website. The Company reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim.