Shipping policy

Shipment

Title in and risk of loss for all goods sold on the Website shall pass to you upon delivery of the goods to carrier F.O.B. the Company’s facility and/or warehouse.  All shipping costs shall be your sole responsibility unless otherwise noted when ordering.  For any merchandise that is returned to the Company due to an incorrect address provided by you, you shall be responsible for all additional shipping costs incurred by the Company and you hereby authorize the Company to charge your Payment Account for such additional shipping costs.

Due to increased international regulations, the Company no longer ships international orders from our facility (this includes Australia and Canada).  Many of our international customers choose to use a freight forwarder to facilitate their orders.  In order to do so, place your order on our website, then choose PayPal as your form of payment.  When completing your information, make sure that you use the shipping address that your freight forwarder has provided to you.  The Company will not be responsible for any matters relating to your use of a freight forwarder, including, without limitation, problems with customs, damages caused by your freight forwarder, lost deliveries, or any other regulations that are mandated by your country.  The Company will not provide refunds or replacement orders for any orders that ship via a freight forwarder. 

Delivery

All shipping is currently done through UPS or USPS, although the Company reserves the right to change this at any time.  You are solely responsible for all shipping and delivery costs for the delivery method selected by you when placing your order.  You authorize us to bill such shipping and delivery costs to your Payment Account.  Because of the many possible variables of an order, online shipping charges may not calculate properly in the check-out process. In this case, shipping charges may be billed separately from your order, and you authorize us to bill such shipping and delivery costs to your Payment Account.  Once an order is placed, it is given a specific order ID#. Our new UPS & USPS  system integrates with these numbers so that your package is shipped as fast as possible to you.

All of our merchandise is inspected for damage prior to shipping.  If you receive products that were damaged during transit, please contact us to report the damage, and we will assist you in placing a damage claim with the carrier who made your delivery.

The Company will not be held responsible for lost or stolen merchandise, including, without limitation, any lost or stolen merchandise that resulted from you choosing to allow delivery of your order without a signature.   If you find that your package has been lost or stolen, contact us, and we will assist you in making a claim and/or placing a tracer on your package.  Please be advised that tracers and other requests only initiate an investigation into delivery issues, and can take weeks to progress or be resolved.  If it is discovered that your package was stolen, we suggest that you file a police report with your local police department.